Terms and conditions



Welcome to Connected Healing LLC. These terms and conditions outline the rules and regulations for the use of the Connected Healing Website. All materials on this website have been created by and are the copyright of Connected Healing LLC. All rights are reserved. The materials on this website may be retrieved and downloaded for personal and non-commercial use only. No materials may be copied, modified, published, broadcast or otherwise distributed without prior written permission of Connected Healing LLC. Once an electronic, written or verbal booking has been accepted by Connected Healing LLC, the client or patient will have entered into an agreement to have treatment, based on these Terms and Conditions. The fee for the treatment will be deemed due accordingly. The term treatment is used for sessions of all therapies detailed on this website.


The medical information on this site is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment.

Please consult your health care provider before making any healthcare decisions or for guidance about a specific medical condition. Connected Healing LLC disclaims responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered as a result of your reliance on the information contained in this site. Connected Healing LLC does not endorse specifically any test, treatment, physicians, products, procedures, opinions, or other information mentioned on the site.  Never disregard professional medical advice or delay in seeking it because of something you have read on this site.

If you think you may have a medical emergency, call your doctor or 911 immediately. Reliance on any information provided by Connected Healing LLC, others appearing on the Site at the invitation of Connected Healing LLC, or other visitors to the Site is solely at your own risk.



Treatments, herbal formulas, and retail are to be paid for at time of service/receipt of product. For those patients who choose to use insurance to pay for their treatments, there is a $20 time of service fee due at each appointment once benefits have been established. Patients are responsible for the full cost of services until insurance benefits are verified and reimbursement begins. Any amount that is outstanding once insurance reimbursement begins will either be credited to the patient’s account, or returned via check.



Existing patient appointments can be booked in the clinic, before or after your treatment, or online via the website (www.connectedhealingllc.com). Please arrive 5-10 minutes early for your appointment so the clinic can run smoothly. This also allows for a few minutes of time to use the restroom, enjoy a cup of tea, and relax before your appointment begins.

Connected Healing LLC requires 24 hours notice for cancellation or rescheduling of appointments. We reserve the right to bill you the full cost of your session for any appointment that is cancelled or rescheduled without 24 hours notice.


Health and wellbeing are the responsibility of the individual. Advice and treatments provided by Connected Healing LLC are complementary and not an alternative to conventional medical opinion or treatment. Your only ‘diagnosis’ will be from a classical Chinese Medicine point of view and your treatment won’t claim to ‘cure’, but to bring about change which can help your body heal itself. During your initial consultation you should inform your practitioner of any medical conditions you have and those you have suffered with in the past, and provide updates at subsequent sessions if anything discussed prior has changed. It is your responsibility to check with your medical practitioner in case you suffer from a condition and/or are in doubt as to whether to have treatment.


We employ the use of cookies. By using the Connected Healing LLC website you consent to the use of cookies in accordance with Connected Healing LLC’s privacy policy. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for visitors.


During your treatment consultation you will provide relevant personal information relevant to maintaining our patient-practitioner relationship and used for tailoring your treatment. This information will be kept confidential, stored securely and maintained accurately by updating it as advised by you. You may occasionally receive information and updates from Connected Healing LLC, in which case you will either have agreed in advance to your information to be used for marketing communications, or be given an opportunity to opt out. All medical information is protected according to HIPAA regulations and will not be shared under any circumstances with anyone not affiliated with Connected Healing LLC.


The Connected Healing LLC website may contain links to third party websites (“Linked Sites”). These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement by the Connected Healing LLC of such Linked Site, or any association with its operations. Connected Healing LLC is not responsible for the content of any Linked Site and does not make any representations regarding the content or accuracy of materials on such Linked Sites. Connected Healing LLC is not responsible for any transmission received from any Linked Site, nor responsible if the Linked Site is not working appropriately. If you decide to access a Linked Site, you do so at your own risk.


Connected Healing LLC’s use of your personal information and your responsibilities in connection with protecting your privacy are described in the Connected Healing LLC’s Privacy Statement which is incorporated by reference into these Terms & Conditions of Use.


You agree to indemnify and hold harmless Connected Healing LLC and its partners, affiliates, directors, employees, suppliers, third party information providers, licensors, licensees, distributors, contractors and others involved in the use of this Website or the delivery of products, services or information via this Website, from and against any and all liabilities, expenses, damages and costs, including reasonable attorney’s fees, arising from any violation by you of these Terms & Conditions of Use or your use of any products, services or information obtained from the use of this Website.


These Terms & Conditions of Use shall be governed in all respects by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflicts of law principles. You hereby consent to the exclusive jurisdiction of the state and federal courts located in or near Wisconsin, with respect to any action arising in connection with this Website.


Any questions about these Terms & Conditions should be addressed in writing to Connected Healing LLC.